Use cases
Where a dealer’s time still goes — and where the customer would rather not call.
Dockbase is self-service for your customer: book, track, documents. It is not a storefront competing with you. Operations is referred when a site gate fails or the work is off the list.
If you run sale, rental, and modifications from the same yards, these are the conversations. Each one already has a remedy in the operation. Dockbase is the intake that matches it.
01
A 20-foot box and a delivery date
Today
A contractor needs a WWT 20 near the site this week. Sales takes the call, checks the yard, writes a quote, and sends it by email. The same conversation happens dozens of times a week.
With Dockbase
The customer chooses buy or rent, the drop location, size and grade. If a unit can be released, they book delivery. Sales does not retype a stock quote.
02
A job box from a spec sheet
Today
A listed office is still quoted like a custom build. Dates slip because production and delivery are treated as one promise. The estimator is in a conversation the price list already settled.
With Dockbase
A finished SKU shows as a spec: doors, windows, power, climate, price. Site service is confirmed before checkout. Optional extras only — not a rebuild of the office.
03
A roll-up, a man door, a listed electrical package
Today
Known modifications live on a price sheet in someone’s head. The customer still gets a paragraph quote. Similar jobs leave at different prices.
With Dockbase
After the base unit, the customer selects from the dealer’s existing list — sized roll-ups, man door, windows, paint, insulation, the standard electrical package. Each line is priced. Production and delivery stay as two dates.
04
A drawing the shop has not built before
Today
True custom waits behind “do you have a 20.” Or the specialist is pulled into work that never needed them. The inbox does not know the difference.
With Dockbase
Stock and listed work complete online. Off-list requirements go to the specialist with notes and files. Custom is protected, not mixed.
05
The truck that should not have rolled
Today
Tilt-bed access, high-cube clearance, and site power are asked late — or not at all. A dry box does not need 460V. A reefer does. A job box needs 240V. Getting that wrong costs a truck and a day.
With Dockbase
Typed site questions sit on the SKU: approach, width, height, power. Pass, and they book. Fail or not sure, and dispatch reviews before a driver is committed.
06
Where is it, extend it, send the invoice
Today
Accounts call for windows, extensions, and PDFs. Sales becomes a switchboard. Repeat work thins after the second unanswered status call.
With Dockbase
The customer sees the order, the movement, and the invoice. Extensions and pickup requests land as work, not as another voicemail.
07
They would rather not call
Today
A food operator, a contractor on a second site, anyone who already bought online elsewhere, still has to phone for a quote, then phone again for the window, then again for the invoice. Many will wait. Some will not.
With Dockbase
They configure what is on the list, pay, and keep the order, the delivery, and the documents in one place. Operations is involved when a site gate fails or the work is truly custom — not for the file chase.
The outcome is operational, not a new sales channel.
Hours back to sales, estimators, and the people who answer the phone. Custom work is not faster because software welds. It is faster because vanilla is no longer in front of it.